At Saigases.com, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return a product or seek a refund. Our refunds and returns policy is designed to be fair, transparent, and in compliance with Indian consumer laws.
Returns Policy:
- Faulty or Damaged Products: If you receive a product that is faulty or damaged, please contact us within 24 hours of delivery. We will arrange for a return pickup and initiate a replacement or refund upon inspecting the returned item.
- Incorrect Product Received: In the rare event that you receive an incorrect product, please notify us immediately. We will organize a return pickup and send you the correct product as quickly as possible.
Refunds Policy:
- Eligibility: To be eligible for a refund, the returned product must meet the conditions stated in our returns policy. We reserve the right to reject returns that do not comply with these conditions.
- Refund Process: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
Non-Returnable Items:
Certain products are not eligible for return or refund due to safety reasons. These include but are not limited to cylinders and welding rods.
Contact Us:
If you have any further questions or concerns regarding our refunds and returns policy, please feel free to contact our customer service team at support@saigases.com or +91-7977240890. We are here to assist you and ensure your shopping experience with Saigases.com is enjoyable and hassle-free.
